FAQ (Frequently Asked Questions)

1. What is Frieren Merch?

Frieren Merch is an online store offering a wide range of high-quality fandom merchandise inspired by popular anime, manga, and more. We specialize in unique, custom-designed products that cater to fans worldwide.

2. How can I place an order?

Placing an order is simple! Browse our online store, select the items you want, and add them to your cart. Once you’re ready, proceed to checkout, where you can enter your shipping and payment details.

3. Do you ship internationally?

Yes, we ship worldwide! Our products can reach fans across the globe. However, please note that shipping times may vary based on your location.

4. What are your shipping times?

• USA: Typically 5-15 business days.
• Other Countries: Generally 15-20 business days. Shipping times may be longer during peak seasons or holidays.

5. Can I track my order?

Yes, once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your delivery.

6. What is your return and refund policy?

We accept returns within 30 days of purchase. Items must be unused, in their original condition, and packaging. Before returning any product, please contact our support team to obtain a return authorization. Unauthorized returns will not be accepted. For more details, please refer to our Return and Refund Policy.

7. How can I contact customer support?

You can reach our customer support team via the Contact page on our website or email us at contact@frierenmerch.shop. We’re here to help with any questions or concerns.

8. Do you offer expedited shipping?

Yes, we offer expedited shipping options for those who need their orders faster. Please contact our support team for more information and assistance with expedited shipping.

9. What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately with your order number and details of the issue. We will arrange for a replacement or refund as soon as possible.

10. Are your products officially licensed?

Our products are created by talented designers and are inspired by popular fandoms. While they may not be officially licensed, we strive to offer unique and high-quality items that appeal to fans.

11. Can I cancel or modify my order after it’s been placed?

Orders can be canceled or modified within a short window after placement. If you need to make changes, please contact us immediately. Once an order has entered the processing or shipping phase, we may not be able to accommodate changes.

12. What payment methods do you accept?

We accept a variety of payment methods, including major credit cards, PayPal, and other secure online payment options. All transactions are processed securely to ensure your personal and payment information is protected.

For any other questions or more detailed information, please feel free to contact us. We’re here to assist you!